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Customer stories
InsuranceInternational insurance brokerInsurance renewal · Part 1 of 2, the broker's side

Every insurer quote, compared the same way at every renewal.

From the insurers' quotes to a recommendation the client's CFO can sign, without rebuilding the comparison from scratch.

Insurer A Saved

Underwriter email · quote PDF

Insurer B Saved

Insurer portal · quote PDF

Insurer C Saved

Insurer portal · quote PDF

Insurer D Saved

Underwriter email · quote PDF

Insurer E Missing

Insurer chased on day one

Comparison workbook

Total cost of risk, $k a year

Insurer A
Insurer B
Insurer C
Insurer D
PremiumRetained losses
For the client's CFO

Recommend Insurer B, lowest total cost of risk

Gaps rated by the team

3 questions for the insurers drafted

Renewal record updated

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Results
0%

Agentability fit score

0/21

Steps run fully unattended

0h

To a ready recommendation, down from about 3 working days

01

The challenge

Every renewal meant pulling insurers' quotes out of an email inbox, saving PDFs from five insurer portals, and checking each one against the current policy by hand. Price, deductibles, coverage, and exclusions sat in different documents and formats, and when a promised quote never arrived, nobody noticed until the deadline was close.

02

What we did

We mapped the real renewal workflow end to end, 21 steps across 4 phases: collecting the quotes, extracting the terms, comparing them against the expiring policy and the claims history, and preparing the recommendation for the client.

03

The value

A missing quote is flagged on the first day, not days before expiry. About three working days of comparison now take around five hours, every quote is weighed the same way, and the client's CFO gets one recommendation with the questions for the insurers already drafted.

Mapped and automated

Twenty-one steps from the insurers' quotes to the client's sign-off.

The renewal mapped into four phases, with two steps kept for the broker's team: rating how severe a coverage gap is, and writing the summary the client's CFO reads.

PHASE 1Collect and organise
1Open the insurers' quote emailsUnattended
2Save the quote PDFsUnattended
3Check the saved quotesUnattended
4Retrieve the expiring policyUnattended
5Open the renewal recordUnattended
6Check for promised quotes still missingUnattended
7Chase the missing quotes with the insurerUnattended
PHASE 2Extract quote data
8Open the comparison templateUnattended
9Extract policy and quote termsUnattended
10Flag unclear or missing figuresUnattended
11Decide if a figure needs checkingUnattended
12Verify the figure in the insurer portalUnattended
PHASE 3Compare and analyse
13Compare each quote with the expiring policyUnattended
14Rate how severe each coverage gap isManual
15Retrieve the claims historyUnattended
16Calculate the total cost of riskUnattended
PHASE 4Recommend and submit
17Write the executive summaryManual
18List the questions for the insurersUnattended
19Save the comparison workbookUnattended
20Update the renewal recordUnattended
21Send the recommendation to the clientUnattended
Total cost of risk

The cheapest premium was the most expensive renewal.

Every quote is weighed by total cost of risk, the premium plus the losses the claims history says the client will keep paying itself, so switch the ranking to see why the recommendation changes.

PremiumExpected retained losses, from claims history
1Insurer C$371k
Deductible $100kCheapest premiumFlood exclusion added · severity Medium, rated by the team
2Insurer A$386k
Deductible $50kBusiness interruption sublimit cut by half · severity High, rated by the team
3Insurer B$402k
Deductible $25k
4Insurer D$418k
Deductible $25kDeductible checked in the portal
–Insurer EPromised, not receivedFlagged on day one, insurer chased

Illustrative figures, $k a year. Retained losses assume about two claims a year, each reaching the deductible. Every number is extracted and calculated by the workflow; the team rates how severe each coverage gap is and writes the summary the client's CFO reads.

What they gained

Five insurer portals, a stack of PDFs, and a scramble before the policy expired became one documented workflow that ends with a recommendation ready for sign-off.

For carriers

Underwriting teams run the same moves on new-business and renewal submissions: chasing loss runs, extracting terms, comparing against the expiring policy, and referring to the person with authority.

See it on your underwriting workflow

Ready to give your AI the context to perform?